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How We Handle Your Privacy on xo 368

When you open an account with us, your personal data and payment information stay protected by clear, straightforward policies.

Account verification kept on filePayment history encrypted and retainedContact details used only for your requests

Explore the Lobby Read FAQ

The Data We Hold and Why

xo 368 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To operate your account, we collect your name, email, phone number, date of birth and identity document number during signup. Your payment details—bank account or digital wallet identifier for DANA, OVO, GoPay and QRIS transfers—are stored securely to process deposits and withdrawals. We also log your

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login history, game activity and account balance changes so you can review your own records and we can detect fraud or unusual access patterns. Where local law permits, we may retain this data for up to seven years after your last active session. You can request
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a copy of everything we hold about you at any time through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

Live Chat Open your account and head to the Support tab in the lobby. Our team responds during business hours, seven days a week, to answer privacy questions and help you manage your data rights.

Email Support Send your data request or privacy concern to our support address. Include your account email and a clear description of what you need. We aim to reply within 48 hours.

In-App Help On Android and iOS, open the Help section under Settings. You'll find links to our privacy contact form and FAQs about how we use your information.

HOW WE PROTECT YOU

Your Account Security and Data Rights

Encrypted Payments

Every deposit through DANA, OVO, GoPay and QRIS is transmitted over a secure connection. Your wallet credentials are never stored in plain text; we use industry-standard encryption for all sensitive fields.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can adjust cookie settings in your browser, though some features may not work without them.

Data Retention Policy

Account details are kept as long as your account is active. After you close it, personal data is deleted within 30 days unless local law requires longer retention for compliance.

Third-Party Sharing

We do not sell your data. We share only what's necessary with payment processors, fraud-detection partners and—where local law requires—with regulatory authorities.

Access Your Records

You can request a complete copy of your personal data at any time. Submit your request through Live Chat or email, and we'll deliver it within seven business days.

Update or Delete

Correct outdated information or delete your account through Account Settings. Withdraw consent to marketing emails from your notification preferences without losing access to the lobby.

Privacy Questions Players in Makassar and Across Indonesia Ask

When you close your account, we anonymise your profile and delete personal identifiers within 30 days. Transaction records needed for tax or fraud compliance are retained in encrypted form and not linked to your name. You can request full deletion earlier by contacting support.

Yes. Log into your account, go to Wallet, then Transaction History. Every deposit through DANA, OVO, GoPay, QRIS and bank transfer is listed with date, amount and status. You can also download a full statement from the Account menu.

We use your email to send account alerts (login attempts, withdrawals, promos you've opted into) and your phone for two-factor authentication if you enable it. We do not share these details with third parties unless depends on local law or you give written consent.

Yes. We never store your full wallet credentials. Each DANA, OVO, GoPay and QRIS payment is processed directly by the provider's secure gateway. We receive only a confirmation token, not your login details or card number.

Absolutely. Go to Account Settings > Notifications and uncheck promotional emails. You'll still receive transactional messages (withdrawals, account alerts, support replies). Opting out does not affect your ability to play.

Only you and our fraud-detection team can see your full history. Our support staff access only the information needed to help with your request. Game studios see anonymised session data (not names), and payment processors see only what's required to clear transactions.

Change your password immediately and contact Live Chat or email support with your account details and when you noticed the unusual activity. Our security team will review login logs, confirm your identity and help you regain full control.

How We Handle Your Privacy on xo 368

How to Contact Us About Your Privacy

Your Account Security and Data Rights

Encrypted Payments

Cookies and Tracking

Data Retention Policy

Third-Party Sharing

Access Your Records

Update or Delete

Privacy Questions Players in Makassar and Across Indonesia Ask

01 What happens to my data if I close my account?

02 Can I see my withdrawal and deposit history?

03 How do you use my email and phone number?

04 Is my payment information safe during DANA and GoPay transactions?

05 Can I opt out of marketing emails about promos?

06 Who else can see my account activity?

07 What if I think someone has accessed my account without permission?

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